1. Information we collect

• Account information: Name, email, phone, role, and login credentials.
• Property & tenant data: Property details, tenancy agreements, tenant names and contact details, rent amounts, payment status, maintenance requests, documents and photos uploaded by you.
• Payment information: Transaction amounts, timestamps, and status. Card/bank details are processed by our payment provider(s) and are not stored by us.
• Device & usage data: IP address, device type, operating system, app version, and usage events (e.g., feature interactions) for security and product improvement.
• Support communications: Messages you send to our support team, including metadata needed to investigate issues.

2. How we use information

• Provide and maintain the App’s core features (rentals, maintenance, communications, reporting).
• Process payments and send invoices, receipts, and reminders.
• Facilitate messaging between landlords/agents and tenants.
• Improve performance, usability, and security (including fraud prevention and diagnostics).
• Send service notifications (e.g., policy changes, outages, critical updates).
• Comply with legal or regulatory obligations and enforce our terms.

3. Legal bases (UK/EU)

Where UK/EU data protection law applies, we rely on the following lawful bases:

• Contract: To provide the App and related services you request.
• Legitimate interests: To secure, maintain, and improve the App, and to prevent abuse, provided these interests are not overridden by your rights.
• Consent: Where required (e.g., certain marketing or optional analytics). You may withdraw consent at any time.
• Legal obligation: To comply with laws, regulations, and lawful requests.

4. How we share information

• Service providers: Hosting, storage, analytics, payment processing, email/SMS delivery, and customer support tools, under contract and only as needed to provide services.
• Legal and safety: If required by law or to protect rights, property, users, or the public.
• Business transfers: In connection with a merger, acquisition, financing, or sale of all or part of our business.

We do not sell or rent personal information.

5. Data security

We employ industry-standard measures such as encryption in transit, access controls, role-based permissions, and secure infrastructure. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

6. Data retention

We retain personal information for as long as necessary to provide the App, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion (see “Your rights & choices”).

7. Your rights & choices

• Access, correction, deletion: You may request a copy of your data, correction of inaccuracies, or deletion, subject to legal limits.
• Consent withdrawal: Where processing is based on consent, you may withdraw it at any time.
• Objection & restriction: You may object to or request restriction of certain processing.
• Portability: In some cases, you may request your data in a portable format.

To exercise rights, contact us at yourmakan@omangtech.com. We may need to verify your identity before responding.

If you are in the UK/EU and are dissatisfied, you may lodge a complaint with your local supervisory authority (e.g., the ICO in the UK).

8. International transfers

Your information may be processed in countries outside your own. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) to protect your data.

9. Children’s privacy

The App is not intended for children under 16. We do not knowingly collect personal data from children. If we learn that we have done so, we will delete it promptly.

10. Third-party services

The App may contain links to third-party websites or services (e.g., payment gateways). Their privacy practices are governed by their own policies; we are not responsible for them.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version in the App and/or on our website and revise the “Last updated” date above. Material changes will be communicated via in-app notice or email where appropriate.

12. Contact us